Carers

Our Carers

All care staff who work for us are recruited following a robust process. All new staff shadow experienced Carers before they begin providing care themselves.

• All staff are vetted regularly via criminal recorded checks.
• All staff have or are, working towards relevant care qualifications.
• All staff are registered with Social Care Wales, the governing Care body.
• All staff are provided with ongoing training in safeguarding, medication, moving & handling and dementia amongst other topics.
• All staff are reviewed regularly to ensure quality of care is the highest standard.

What our carers cannot do
• Undertake tasks that are not outlined in the agreed care plan.
• Hold door keys to your property without written consent.
• Move you or your position without a Moving & Handling assessment or equipment.
• Physically lift you from a position unaided, even with assistance from another person.
• Assist you with the use of money, accessing your bank card or cash.

What we expect from our Carers
• They will fulfil all tasks outlined in your personalised and bespoke care plan.
• They will possess the knowledge, and skills to effectively support you.
• They will Safeguard the confidentiality of your personal information.
• They will respect your rights, dignity, and always promote your independence.
• They will honour your home, belongings, and personal preferences.