Clients

What we expect from our Clients

It is important to remember that providing care entails an extremely intimate service, and that the bond between Carer and Client is paramount. This is a two-way relationship and must always be respectful. Compassion and kindness must always be mutually provided and received by both Carer and Client. This also extends to the family and friends of the Client.

We operate a zero tolerance policy to any disrespect shown either way and we expect all of our staff to treat our Clients with dignity and respect. In return, we kindly ask that you reciprocate in order to ensure a smooth, professional relationship.

This is inclusive of but not limited to: Bullying or harassment of any kind, racism, discrimination, sexual advances, abusive behaviour, violence and aggression, demands outside of the care plan or any other forms of negative behaviour that causes stress or anxiety.

In addition, Carers are strictly prohibited to give clients or their family their personal phone numbers. Should you need to contact a Carer directly, please contact the office and they will deal with your query directly.

We know how important being on time is, but we also kindly ask that where possible, clients and families understand that delays may infrequently occur due to emergencies, traffic and weather.

Carers are strictly prohibited to undertake private work for our Clients. We request that you refrain from asking Carers to provide care services or companionship directly. Please contact the office if you wish for additional services.

And finally, we ask that Clients and families access their personalised care system One Plan regularly (see below for further details) in order to review care plans, read daily visit notes and stay up to date with the care being provided.