Pets – Due to concerns about potential risks, where clients have a pet, they must be able to be placed in an alternative room whilst care is taking place for the safety of both Client and Carer.
Smoking – we require that clients do not smoke whilst Carers are in your home.
Gifting – Carers are strictly prohibited to accept money from Clients of families. We
understand that some Clients and their families wish to gift our Carers from time to time. Carers are therefore able to accept a small gift of up to £10 from Clients providing this is declared by both Client and Carer.
We comply with Welsh Language Standards and offer services in Welsh wherever requested.
Your Care Plan is accessible digitally via our One Plan system. One Plan is Angelcare’s online digital system where all recorded documentation is kept. The system can be easily accessed by the Client and family using your unique logins.
Your One Plan login will be provided to you when your care package begins. Should you need them again please contact the office directly.
For subsidised care, we are able to accept notice of cancellations on the day itself and do not request prior notice to be given. For private care we kindly ask where possible that 4 days notice is given to avoid full charges.
Either party are entitled to terminate the contract at any given point with 28 days notice. The service will continue for the
duration of the notice period.
If it is necessary for Angelcare to access your home, we will advise you to have a key-safe installed on the exterior of your property that is accessible with your key or fob placed inside. It is our policy that no employee accepts or carries keys on their person for a client’s property.
We always prioritise meeting our clients’ needs. If you have any concerns, please reach out to the office initially for prompt resolution. If you are not satisfied with we have resolved your concern, please ask for a copy of our Complaints Policy which details how your concern can be escalate further.
Angelcare is dedicated to equal opportunities for all staff and clients irrespective of their gender, race, age, sexual orientation, marital status, physical or mental disability, religious beliefs or political opinions.
Angelcare believes our clients have the right to have a voice. Should you require an impartial individual to act solely on your behalf, this is your legal right. To find out more about advocacy, you can contact your local Age Cymru representative.
We take our responsibility to safeguard your safety and well-being very seriously. Our safeguarding policy is in line with current legislation, local authority guidance and best practice. You can request a copy of our safeguarding policy at any time.
We monitor service quality through audits, spot checks, feedback, and annual reviews. Client involvement in decisionmaking is highly encouraged with regular reviews conducted.
We comply with the Regulation and Inspection of Social Care (Wales) Act 2016
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