Some clients may be entitled to subsidised care through the Swansea Local Authority. You can determine if this is the case for yourself by contacting Swansea Council directly by emailing CAP@swansea.gov.uk We are one of a small number of providers who are commissioned by the council to provide subsidised care to those who are entitled it.
Through the Local Authority we provide the following services;
• Personal care
• Medication support and administration.
• Meal preparation and light cooking
• Assistance to eat and drink
• Moving and positioning
• Specialist care plan tasks
It is important that the services a Carer is providing to a client are clearly set out in the clients care plan. Services beyond what is written down, need to be requested by the client or social worker so it can determined if these needs can be met through the subsidised care arrangement or, more often, through additional private services being provided.
Whilst we will always endeavour to arrive to visits at the exact time specified in the agreed rota, the Local Authorities requirement is that Carer’s arrive within a thirty minute window of the allocated timeslot.
We understand that having familiarity and compatibility with individual Carers can be incredibly important. We always strive to deliver continuity of Carers wherever possible however it is important to understand that, with subsidised care as opposed to private care, it is not always possible to provide specific Carers.
Although continuity of specific Carers is desirable, it is not an essential requirement supported by the local authority.
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