The first step in working with Angelcare is to understand what your needs are. You may have been referred to us by the Local Authority (Subsidised Care) or by way of a referral or private enquiry (Private Care).
Whichever way you have been introduced, we will work with you, your family and Social Worker (if applicable) to define exactly what help is needed.
Perhaps you simply need a little more help around the house than before or you might just need a few hours of companionship per week.
Sometimes help can be more significant, for example acknowledging that you need help showering or dressing.
We always meet with potential clients and families face to face for an initial assessment. This is where you are given the opportunity to explain what you want and how you want this delivered. It is also important for us to determine how we will deliver such as times or days, what is requested and to identify any risks involved such as access, family members or pets.
Following assessment, each client receives an individualised care plan that has been specifically designed in accordance with your wishes. The care plan articulates your own preferences, needs and aspirations and is available for you to read and change at all times.
Once the care plan has been written and visit times agreed, a rota is developed through our online system One Touch. One Touch allows clients to see which Carer is visiting each day as well as notes and updates recorded against each visit, allowing you or your family to view daily.
A start date is agreed upon and our care starts being delivered. During your first visit a Team Leader will always accompany Carers to ensure everything runs smoothly from the get go.
Make your home feel like home again
Copyright © 2025 All Rights Reserved.
